![]() ![]() If you don’t have a subscription yet, you can get it by clicking the Create account button. Once the app is open, L og in as an existing user.When the installation is complete, wait a few seconds.Wait until the automatic installation is finished.The computer will ask if you 'want to allow this app to make changes to your device.’ Click Yes.You will likely find it in your device's Downloads folder. Once the download is complete, locate the installation file on your device.Clicking Download the Windows App button will start the download. Download the Surfshark VPN app for Windows here.If you are using Windows 7 or 8, you will need to download the Windows Legacy version Surfshark app from this guide. You will need a Windows device running Windows 7 or later and an active Surfshark subscription, which you can purchase on our pricing page. In this tutorial, you will learn how to install the Surfshark VPN Windows app on your device. Various VPN applications also use different connection configurations, fighting with each other and canceling out the connection.NOTE: The video above reflects an older version of Surfshark and will be updated shortly. Since our application modifies your connection settings by a tiny bit, it can be considered a threat to your device by most antivirus software, therefore blocking the attempt to connect to the VPN server. Make sure that your antivirus is disabled and that any other VPN application that you have installed is removed. Your antivirus program or a different VPN application is another thing that can interfere with the VPN connection and typically refuses to let it through. If the application is indeed the newest released version - try fully reinstalling the Surfshark application.ĭisable potentially interfering applications As various network restrictions are always created, our team is bypassing them in every single update. You may have an outdated Surfshark application, which could make it harder to connect. Check out this article to learn how to disable IPv6 on a Windows 7 device, and this article to learn how to disable IPv6 on Windows 8 or higher. That's why we always recommend disabling it for all of our customers to improve the overall connectivity experience. Having IPv6 enabled on your network might make it complicated to connect to our servers in some situations. Check out this article to set custom DNS on your Windows device.Īt the moment, Surfshark does not support the IPv6 protocol. ![]() Setting custom DNS on any device can change the overall connection, increase the speed, resolve unstable connection issues, or help you connect to the VPN. If you end up reaching out to our support team, a screenshot of the error will make the troubleshooting process much quicker and easier.ĭon't know how to take a screenshot? Check out this article. Various connection protocols can give you specific errors that tell our support a lot about the potential issue, so make sure to take a screenshot of it for later if you encounter one. Open the Surfshark application and go to the Settings tab.Ĭlick on Protocol, and try connecting with all available protocols. Make sure to test all of the available protocols in the Surfshark application, as this has a high chance of resolving the issue. That being said, you might have a specific port blocked on your home, work, or any other network. If so, please let our Customer Success team know about the location you are struggling to connect to, and our team will take immediate action.ĭifferent VPN protocols use different network ports to connect. ![]() You might be unable to connect to one particular server as it could be experiencing some issues. For example, if you tried connecting to our United States - Detroit server, try our Germany - Berlin server and other servers as well. If restoring the application did not help, double-check to see if you cannot connect to various locations. When the Surfshark app pops up, log in.Click on the Restore original settings option.The default location is C:\Program Files (x86)\Surfshark. Locate the Surfshark installation folder.Disable potentially interfering applications.However, since all of our home, work, or even school networks are very different from each other, some of them may have specific restrictions that may block the VPN connection. Usually, this particular problem can be resolved in a few easy steps. In this tutorial, you will learn how to troubleshoot connection issues on your Windows device. ![]()
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